Idealcombi’s UK deliveries are collected from our factory in Hurup, Denmark and brought to the UK by our chosen transportation company DSV, who offer a wide range of delivery vehicles to suit any projects needs.
RECEIPT AND STORAGE
When your delivery arrives, it is important that you as customer follow the inspection procedures. Your warranty and right to claim compensation for defective products depend on you checking that the windows and doors you have bought from us match what we have agreed and mark any discrepancies on the delivery note.
For unloading and further handling of the elements, you must use aids and methods that do not damage the elements.
On receipt of the goods, the buyer must check that the delivery is in accordance with the agreement and that the elements have no obvious defects or transport damage. Idealcombi’s service department must be informed immediately of any matters giving rise to a complaint. Labels and cork pads on the glazing should be removed within 1-2 weeks of delivery. Any edge protectors, cover foil and other protective packaging should only be removed when the elements have been installed.
With outdoor storage, the elements must be placed on joists or pallets to stay free of the ground. The elements must be protected against rain and dirt by means of stable covering. It must be possible to ventilate the elements to reduce the risk of condensation under the covering. Separate windows should be kept under a roof.
TIME AND PLACE
When you order windows and doors from us, you can see on the order confirmation the week in which you will receive your elements. Delivery will usually take place on the Thursday or Friday of this specified week, our transportation company DSV should contact you a minimum of 48 hours before delivery with a day and time.
The delivery address will also appear on the order confirmation; so please remember to check that the address is correct.
HOW YOUR WINDOWS AND DOORS WILL BE DELIVERED…
Standard delivery of your windows and doors will come through our transport company DSV Transport Ltd on an articulated lorry with a 40-45ft curtain sided trailer.
The windows and doors will be packed in pallets and wrapped in plastic, ready for forklift offload.
We can also at the request of the customer and subject to additional charges provide the following:
- Articulated lorry with a 45ft curtain sided trailer (taut liner) with sliding roof for crane offload.
- 20ft flat back for crane offload
- 10 tonne rigid curtain side (9.5m total length)
If you have any special delivery requirements it is essential you tell us at an early stage so we can look at possible solutions.