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Customer service opening times

Monday - Thursday: 8:00 - 16:30 Friday: 8:00 - 14:30

Domestic Customers

Customer service all the way

At Idealcombi we are here to help you all the way through your project - from idea to the finished result!

If you have any questions during your design or build phase, you are welcome to contact our teams on the information above.

Sales and delivery conditions

Idealcombi follows VinduesIndustrien’s – The Association of Danish Window Manufacturers – Common Sales and Delivery Conditions. You are therefore ensured the same terms and conditions at us as at other suppliers that also apply these conditions. You can read more at (information is available in English).


To order replacement parts, please contact our aftersales department:

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Idealcombi offers a general 5-year warranty on our wooden products and an extended 10-year warranty on those of our product series combining wood/aluminium. The warranties apply to products installed in the United Kingdom and Denmark (except Greenland and the Faroe Islands). The warranty applies from the time of production and all information about the production is available on a small silver-grey label in the rebate or printed in the window spacer profile. This information must also be used to reorder spare parts.

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10 year’s warranty
5 year’s warranty
More about our general sales and delivery conditions
More about our standard terms of supply and delivery – Idealcombi Direct Ltd.