Skip to main content.

Aftersales

To order replacement parts, please contact our aftersales department:

aftersales@idealcombi.com

Order key replacement

Leave feedback for Aftersales department

Domestic Customers

After submitting the form one of our service representatives will review your case and provide you login details to track your claim.

create new service claim

Leave feedback for Service department

Commercial Customers

create new service claim

check status of your claim

Customer service all the way

At Idealcombi we are here to help you all the way through your project - from idea to the finished result!

If you have any questions during your design or build phase, you are welcome to contact our teams on the information above.

Sales and delivery conditions

Idealcombi follows VinduesIndustrien’s – The Association of Danish Window Manufacturers – Common Sales and Delivery Conditions. You are therefore ensured the same terms and conditions at us as at other suppliers that also apply these conditions. You can read more at www.vinduesindustrien.dk (information is available in English).

Warranty

Idealcombi offers a general 5-year warranty on our wooden products and an extended 10-year warranty on those of our product series combining wood/aluminium. The warranties apply to products installed in the United Kingdom and Denmark (except Greenland and the Faroe Islands). The warranty applies from the time of production and all information about the production is available on a small silver-grey label in the rebate or printed in the window spacer profile. This information must also be used to reorder spare parts.

Download documents
10 year’s warranty
5 year’s warranty
Terms and conditions - Commercial projects
Terms and conditions - Domestic projects