Customer service

Warranties

Idealcombi offers a general 5-year warranty on our wooden products and an extended 10-year warranty on those of our product series combining wood/aluminium. The warranties apply to products installed in the United Kingdom and Denmark (except Greenland and the Faroe Islands). The warranty applies from the time of production and all information about the production is available on a small silver-grey lable in the rebate or printed in the window spacer profile. This information must also be used to reorder spare parts.

After Sales

Report an issue

We do our best to deliver high-quality windows and doors without defects. But there can be no rules without exceptions! If, against expectations, defects occur during production, transport or delivery, you must report anny issue as soon as you discover that your Idealcombi product is defective. You must not install the elements before you have the approval of our Service Department. We strive to process complaints quickly and professionally, and we take any contact regarding defects on our products very seriously.

Commercial
Tel.: +44 (0)1582 860 940
Mail: service@idealcombi.com

Domestic
Tel: +44 (0)1582 869 010
Mail: service@idealcombi-direct.com

Important

Important information when reporting issues

When you complete Idealcombi’s service form, we will need production and order data on the element in question. All information is available on the individual element.

A) If the element is delivered without glazing, the information is available on a lable on the rebate of the sill. In this case we will need:

Order number
Position number
Production number

B) If the element is delivered with glazing, all information will be printed on the spacer profile between the two glass layers. In this case we will need:

Order number
Position number
Series and POL number

Service form

Storing your data*
- I consent to Idealcombi collecting and storing my data from this form
We are very sorry to learn that you have experienced problems with one of our products. Please take your time to fill in and submit this service form and we shall see to the matter as soon as possible.Please note that your issue is not entered into our system until you have received a mail from us containing a service number.
Name*
First Last
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code
Contact phone:*
Email:*
Delivery Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code
Day phone:*
Email:*
Please enter order number and delivery year
Please enter the order number and delivery year printed in the the black spacer bar between the two panes of glass in your Idealcombi product.
Order number:*
Delivery year:*
Issue
- Problem with aluminium parts
- Problem with surface treatment
- Problem with the opening/closing mechanism
- Glass imperfections
- Leaks
- Other
Please provide us with a further description of the problem.
Please provide additional information by uploading photos
Drop files here or
Accepted file types: jpg, png, gif.
You can upload a total of 5 photos under 1MB each.
Name
This field is for validation purposes and should be left unchanged.