Our customer services department is divided into After Sales & Service and Complaints. We strive to give you the best service every single day – whether you need replacement parts, have questions about your window purchase or want to make use of your warranty.


We do our best to deliver high-quality windows and doors without defects. But there can be no rules without exceptions! If, against expectations, defects occur during production, transport or delivery, you must make a complaint as soon as you discover that your Idealcombi product is defective. You must not install the elements before you have the approval of our Service Department. We strive to process complaints quickly and professionally, and we take any contact regarding defects on our products very seriously. Tel.: +44 (0)1582 860 940 Mail: service@idealcombi.com


Important information in connection with complaints

When you complete Idealcombi’s complaints form, we will need production and order data on the element in question. All information is available on the individual element.

A) If the element is delivered without glazing, the information is available on a lable on the rebate of the sill. In this case we will need:

  • Order number
  • Position number
  • Production number

 

B) If the element is delivered with glazing, all information will be printed on the spacer profile between the two glass layers. In this case we will need:

  • Order number
  • Position number
  • Series and POL number

Service form

  • We are very sorry to learn that you have experienced problems with one of our products. Please take your time to fill in and submit this service form and we shall see to the matter as soon as possible. Please note that your issue is not entered into our system until you have received a mail from us containing a service number.
  • Please enter your name, address and phone number:
  • Please enter order number and delivery year

  • Please enter the order number and delivery year printed in the the black spacer bar between the two panes of glass in your Idealcombi product.
  • Drop files here or
    Accepted file types: jpg, png, gif.
    You can upload a total of 5 photos under 1MB each.
  • This field is for validation purposes and should be left unchanged.

After Sales

If you want to purchase accessories for your windows or replacement parts, you can do this through our After Sales department. We will require specific order details to purchase accessories or extras. You can find these specifications on the spacer bar between the glass or on your order confirmation. You can contact Idealcombi’s After Sales department at: Tel.: +44 (0)1582 860 940 Mail: service@idealcombi.com

Warranties

Idealcombi offers a general 5-year warranty on our wooden products and an extended 10-year warranty on those of our product series combining wood/aluminium. The warranties apply to products installed in the United Kingdom and Denmark (except Greenland and the Faroe Islands). The warranty applies from the time of production and all information about the production is available on a small silver-grey lable in the rebate or printed in the window spacer profile. This information must also be used to reorder spare parts.

10 year’s warranty

5 year’s warranty

Here, you can read about our general sales and delivery conditions

Here, you can read about our standard terms of supply and delivery – Idealcombi Direct Ltd.


Sales and delivery conditions

Idealcombi follows VinduesIndustrien’s – The Association of Danish Window Manufacturers – Common Sales and Delivery Conditions. You are therefore ensured the same terms and conditions at us as at other suppliers that also apply these conditions. You can read more at www.vinduesindustrien.dk (information is available in English).